It didn't take us long to find it. After all, mobile phone masts aren't
that easy to hide, and Masindi is a tightly-knit, flat little west
Ugandan town. After a few short minutes, driving past countless mobile
phone dealerships, internet cafes and village phone operators, there it
was.
I was last in Masindi in 1998, not that long ago in the grand scheme of
things, but a lifetime in the short history of the mobile phone. Back
then this mast wasn't there, and neither were any of the mobile phone
shops, internet cafes and village phone operators. The only phone line
out of town - if and when it was working - was courtesy of the local
post office. Every couple of weeks we would drive here to collect our
post from the Ugandan Wildlife Authority, post our letters, have a cold
beer, buy a few ‘luxuries' and occasionally attempt to phone home. No
text messaging in those days.
Just as I had done ten years earlier, I sat in the Travellers Rest
drinking coffee, watching Masindi life go by. Unfinished buildings
littered the edge of town, a scene not unlike the last time I was
there, except this time endless mobile advertising banners broke the
view. In a bold marketing ploy the entire café was branded "Celtel
red", yet it was only just managing to compete with the "MTN yellow"
across the road. People were busy in their shops, busy carrying goods,
busy ferrying passengers on their bikes, and busy on their phones. The
mobile revolution is here, there and everywhere for all to see. What
has happened in Masindi is happening all over Africa, a continent which
now boasts almost 300 million subscribers and a penetration rate fast
approaching 30%.
And the beauty is that no-one expected it. Back in 2004 I co-authored
one of the earlier reports on the potential of mobile phones in
conservation and development work. Focussed mainly on Africa and funded
by the Vodafone Group Foundation, we wrote it at a time when most
people believed that rural Africans on a couple of dollars a day would
never be able to afford a phone, let alone the credit to keep it going.
Of course, four years ago mobile phones were
expensive, but in many places the rampant growth of second hand markets
made affordable handsets available for the first time. Nothing is
thrown away here. At the same time, getting new phones into the hands
of the masses was a key goal of the GSM Association's "Emerging Market
Handset Initiative", announced back in 2005, an objective which
continues to this day with the handset manufacturers themselves, many
of whom are working hard to develop sub-$20 phones for this very unique
"bottom of the pyramid" market.
Understanding consumers in emerging markets - many of whom have very
different requirements of a phone - has spurned the development of
handsets with multiple phone books, phones marketed as torches and even
handsets with no screen. If you think that most of the innovation is
going on in the West, take a moment to look at what's happening in
India and Africa. Even operators are getting in on the act, providing
services such as "Call Me", which allows Vodacom subscribers in South
Africa to send up to five messages per day, free of charge, requesting
a call back from the receiver. Services such as these have emerged in
response to consumer behaviour, users who would have previously
"flashed" the person they wished to speak to by ringing their phone
once and hanging up. "Call Me" formalises the process, helps minimise
network traffic through fewer prematurely disconnected calls, and
allows operators to add value by differentiating their service from
rival operators. A lot of the research, often the catalyst for these
new devices and services, is increasingly lead by fellow
anthropologists Jonathan Donner at Microsoft Research and Jan Chipchase
at Nokia, both of whom spend considerable amounts of their time
studying mobile phone use in the field and, in Jan's case, working his
way through a fair number of bicycles in the process.
When it comes to mobile innovation, the gap between developed and
developing countries is not much of a gap at all. Mobile innovation in
the West, largely technology-lead, sits in contrast to that in the
developing world where combating the geographic, economic and cultural
constraints of users is considered a more sensible way to go. This
explains the emergence of the torch phone, for users who live in areas
with little or no regular light, or multiple phone books for users who
share their phones with family members. On the heavyweight side, a
plethora of financial applications have hit the streets, with
Safaricom's m-Pesa service getting by far the biggest press to date.
Regularly used by hundreds of thousands of Kenyans, you often hear it
described as the "Kenyan Debit Card", allowing users to transfer money
through their mobile phones to help out family and friends, or to buy
and sell goods and services across the airwaves. For the tens of
millions of Kenyans without bank accounts, m-Pesa represents both a
revolution and a revelation. It is now being rolled out in other
countries, with Afghanistan next on the list.
Innovation is not always as official or formalised as this, however.
People in developing countries are rarely simple, passive recipients of
a technology, and rarely wait for outsiders to provide solutions to
their problems. The entrepreneurial spirit is alive and well, evident
by the masses of thriving small businesses you find on the street
corners of every village, town and city. Last summer, in "A Review of The Postal and Telecommunications Sector: June 2006 to June 2007",
the Executive Director of the Uganda Communications Commission
presented some quite incredible statistics. Official employment in
Uganda's ICT industry - dominated by telecommunications workers - sat
at a little over 6,000. Informal, unofficial workers not directly
employed, but who were making a living on the back of the industry, was
estimated at a whopping 350,000. Amazing as it may be, Uganda is no
exception. This is happening all over the African continent.
These ‘informal' businesses come in all shapes and sizes, as do the
kiosks many of them operate from, manufactured using anything from wood
to metal sheeting, or made up of simple tables and plastic chairs.
Mobile phone repair shops, often equipped with just a handful of basic
(and frighteningly large!) tools, have sprung up to help owners squeeze
the maximum life out of their devices, many being used in some of the
harshest conditions imaginable. Mobile phones are attached to bikes
(two and three wheelers), and even boats, and taken to where the
business is. In Uganda these bikes, known locally as boda boda's, are
hooked up with spare batteries and desktop mobile devices to create
what are affectionately known as "Bodafones". I met the owner of one on
Kampala Road last summer, and got talking to him through the
universally accepted language of English Premier League football. He
also accurately predicted the result of the Liverpool match later that
day - I should have got his number.
In "Mobile Telephony: Leveraging Strengths and Opportunities for Socio- Economic Transformation in Nigeria",
Christiana Charles-Iyoha sheds some fascinating light on the barriers
to mobile ownership among Nigerian market traders. Erratic power
supply, and difficulty charging, came top with a staggering 87%. Of
course, Nigerians are not alone with this problem, and entrepreneurs
are coming up with ingenious methods of meeting this crucial consumer
need. Today, in some rural areas, users are able to charge their phones
from a car battery which is taken to the nearest town, charged up and
dragged back. In more urban areas with better mains supply, charging
kiosks have sprung up allowing users to recharge their phones while
they wait. Soon, with the continuing drop in the cost of solar
chargers, many users will be able to do what I did last weekend down my
local village green, and charge their phones using the most plentiful
renewable energy source available - the sun (yes, we do occasionally
get some in England). Interestingly, the total cost of this entire set
up came to just over $40 - $22 for the ZTE handset (as being sold by
MTN in Uganda), and $20 for the solar panel. Suddenly, with solar,
there is light at the end of the charging tunnel.
Any discussion on mobile telephony, developing countries and economic
opportunity would not be complete without a mention of Village Phone,
Grameen's pioneering work in Bangladesh which has recently taken root
in Africa. A number of competing Village Phone schemes have since
sprung up, providing business opportunities to mostly women, usually in
rural areas, who borrow a small amount of money to purchase a phone.
Members of the community, or passers-by, pay a small fee to make a
call, or send a text message. Some of these schemes use desktop-style
phones, which many owners prefer because of their ruggedness and the
fact they are less likely to go walkabout. Culturally, bigger is also
generally seen as better, a view somewhat at odds with how we feel
about mobile devices in the Western world.
Other schemes use standard mobile phones, such as Nokia's entry-level
1100 (for a while the best selling phone on the planet), while Motorola
developed their own "pay phone" specifically for the job, allowing
operators to enter the number of units to be used before handing the
phone over to the caller. This helped ensure customers didn't talk for
longer than they'd paid for, and negated the earlier practice of
operators having to rudely grab phones back with their clients in
mid-sentence, or having to smack their hands down on the hang-up button
of a desk phone before they'd had the chance to say goodbye.
In many places I've seen handsets used primarily as phone books,
torches or even once as a method of keeping track of bad debts, but
despite some ingenious offline applications mobiles are not much use as
a communications
device without a signal. On the whole, operators are doing what they
can, but with geographically disbursed populations, often with little
disposable income, it's sometimes difficult to make a business case for
increasing coverage to an area with a minimal, and scattered,
population. But where networks do exist, operators in East Africa are
blazing a trial, doing something unheard of in Europe and in many other
parts of the world. We're talking roaming, and we're talking "one
network".
Celtel, MTN and Vodacom are just three of a growing band of African
operators tearing down national boundaries to allow their customers
seamless mobility as they travel from country-to-country. Advertising
boards are scattered everywhere. "One SIM card. 6 countries" proclaims Celtel. "Travel with your Vodacom SIMcard and enjoy Vodacom tariff in Kenya and Uganda"
boasts Vodacom. The speed of change in the mobile industry - more so it
seems in developing countries - continues unabated. Again, the
telecommunications gap between the so-called developed and developing
countries looks a little blurred. Travelling across central Africa with
a single SIM, on a single tariff, is a business person's dream.
You may not see a Bodafone on your street anytime soon, but you may see a single European-wide network.
And if you do, just remember where it happened first...
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A most annoying innovation, even though necessary. Very hard to ignore a please call me, especially as it carries an air of emergency about it.
Like Nairobi, with all the blackouts.
Was in Kibera recently and everyone seemed to have a mobile phone. Car batteries, so useful.
Not sure the cross-border behemoths are anything to celebrate, especially as our anti-trust mechanisms here are so weak. Collusion against the consumer and concerted action to kick out the smaller players is the likely endgame.