Martin
Kimani was very amused when an aspiring parliamentarian in his Molo constituency, pledged that he would ensure the construction and installation of a digital village if he won the election.
Kimani
did not understand how the villagers in his Tombo village could get to
understand and appreciate technology. Was this not a misplacement of priorities? These rural people after all did not even have access
to clean water and most of them were members of Kenya's great unemployed class.
As
a graduate, it is manifest that Kimani does not see the role of the
digital villages because the government or the concerned Civil Society
Organizations had not done enough to popularize the project. For Kimani, the question was simple; do we have to begin with digital villages before we can become digital towns, digital cities, and eventually a digital country?
His argument raised important questions regarding grassroots preparations for the digital villages' projects. For a fact
is necessary that Kenyan efforts to embrace technology are stepped up a notch, but it is a question worth pondering, whether we should not start from the
level of cities and towns before moving to villages. Why would you want
to have solar powered computers when all you can do with them is check mail and
chat with strangers abroad?
If
government records were online, then people would congregate in cyber
cafés in the city instead of lounging at the ministry offices. Others
would go to nearest towns and seek to access information and services
online.
Eventually,
astute business people will bring internet to towns to lessen the
distance. Just like it happens when people get new district
headquarters, the distance is made shorter. People will appreciate
technology more.
With
the critical mass, people will move the services to the local level,
where two villages can unite and come up with one kiosk, whether
powered by electricity or solar, it will achieve the objective.
This
formed the basis for Kimani's argument. To him, Nakuru should be a
fully digital town, then Molo before finally moving to Tombo village.
By the time connectivity comes to Tombo village, locals will already
know about it.
If
you ask the people behind the project, they say those who say the
project should start from the cities are prophets of doom. And they
have their reasons too. They say everybody should have a chance to
understand and use technology, whether in the village or in the city.
Indeed,
Dr. Bitange Ndemo, Permanent Secretary in the Ministry of Information
and Communication says the government is in the process of digitizing
all records from the chaotic ministry of lands to the judiciary.
But
this process has taken long! Imagine one can not even pay rates online.
I think the e-transaction should be priority. Let us pay for the
government bills we know and then we can do the 1970s search tomorrow.
The e-transaction debate can be left for another day!
According to Dr. Ndemo, starting January, the ministry will start implementation of the
digital
villages' project at the village level. First assignment will be to
collect sample census data. If successful, the exercise shall be rolled
out in all constituencies.
By this time, Dr. Ndemo expects the youth to borrow from the youth fund or any
microfinance institution and invest at least Ksh. 100,000 required to set up a digital
village with two PCs. The ministry says it will provide training in entrepreneurship.
Ideally
the digital villages are expected to raise the bar on service delivery
and make the government more efficient. But without proper training and
demystification of myths around technology, the whole project may just
be a flop.
It
is expected that the government will outsource most of the non core
services like answering queries and customer care, among other services.
Adds Dr. Ndemo; "The strategy is to get the youth accustomed
into strict deadlines before they get to work for multinationals. Once we
start marketing, I am sure they shall get outsourced local customer care.
I think local companies are ready to focus on their core activities by
outsourcing non-core services".
The
emphasis on government services is not to say that the private sector
will not benefit from the project. This is only because 90 per cent of
the people who come to Nairobi every morning from the rural areas
usually visit government offices for one reason or the other. Some of
them are simple queries that could be solved at the click of a button.
There
is no doubt that technology is a great leveler. It can give people from
all walks of life access to information which they can turn into
knowledge and improve their lives. E.g. farmers can share local
information and successes and give each other tips on successful
farming.
In education, students and
teachers can design strategies on improving education by sharing
information online. Various regions can develop their teaching
materials. All sorts of people can use the digital villages to improve their skills.
For
instance, in the morning have unemployed youngsters who use the
equipment to teach themselves new skills. In the afternoon, school
teachers and school goers come to complete projects and update their PC
literacy. In the evenings it's open session - all kinds of people of
any age use the facility. This way, the community will buy into the
project so that the digital villages can eventually become community
projects.
The idea is definitely
noble; the villages can help foster an entrepreneurial spirit in Kenya
but that spirit needs to be nurtured.
The
idea still boils back to the question of local content. How do we
encourage people to write histories of their clans, families and
villages so that younger generations can access them in future? How do
we tap the knowledge held by our grand parents and store it online? How
can Kenyans use technology to inform future generations of our past?
That
will be the daunting task that the government will have to address.
Companies can partner with the government and design strategies to make
the ICT villages a success. This can take corporate social
responsibility to a new level.
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